
Merchant Max FAQs
1. What makes Merchant Max different from Stripe, PayPal, or Square?
Unlike off-the-shelf processors, Merchant Max specializes in high-risk industries like insurance, moving companies, and e-commerce. We don’t freeze accounts or tack on hidden reserves when your business grows. Our interchange-plus pricing model keeps fees transparent and usually lowers costs by 20–40%.
2. What is interchange-plus pricing?
Interchange-plus pricing means you pay exactly what Visa, Mastercard, or Discover charge (the “interchange”) plus a flat, disclosed margin from Merchant Max. This removes the blended rates and hidden markups that traditional processors use, so you always know where your money is going.
3. How does the Merchant Max process work?
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Upload Your Statement – We review your current merchant statement for free.
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Transparent Audit – You’ll see line-by-line how much you’re actually paying.
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Custom Proposal – We structure an account built for your industry and risk profile.
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Onboarding & Integration – Fast approval and setup with your current platform.
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Savings & Stability – Start processing with lower costs and reliable cash flow.
4. Who is Merchant Max best suited for?
We specialize in businesses that standard processors label as “high risk.” That includes:
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Health insurance companies, brokerages, and affiliates
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Moving companies and logistics providers
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E-commerce and omnichannel retailers
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Subscription services and high-ticket online sellers
If you’ve ever had funds frozen, accounts shut down, or unexplained fees, Merchant Max is built for you.
5. Can Merchant Max integrate with my existing e-commerce store?
Yes. We work with WooCommerce, BigCommerce, Magento, and custom checkout platforms. Merchant Max can integrate via API, hosted checkout, or payment gateway, so you don’t have to change your storefront.
6. How does Merchant Max handle chargebacks and fraud?
We provide chargeback prevention tools, real-time alerts, and fraud filters tailored to your industry. Our dedicated account managers coach you on keeping dispute ratios low and fighting back when necessary. This reduces penalties and prevents surprise rolling reserves.
7. Will Merchant Max hold my funds or impose reserves?
Unlike mainstream processors, we don’t impose random rolling reserves or freeze payouts. We underwrite your account correctly up front, so your funds remain predictable and accessible. You’ll know your funding schedule from day one.
8. How much can I save by switching to Merchant Max?
Most clients save between 20–40% on processing costs compared to PayPal, Stripe, or Square. The savings depend on your current pricing model, but our free statement audit will show you exactly how much you’re overpaying now.
9. How long does it take to get started with Merchant Max?
Onboarding is fast. Once you submit your documents and statement, approvals typically take a few business days. We then integrate with your checkout system or POS so you can start processing almost immediately.
10. What kind of support does Merchant Max provide?
Every client gets a dedicated account manager — not a support ticket queue. When you call or email, you get a person who understands your business, your industry, and your account. We act as an advocate, not just a processor.
11. Is Merchant Max only for high-risk businesses?
No — while we specialize in high-risk, many standard merchants switch to us for lower fees and better service. Even if your industry isn’t considered high risk, Merchant Max’s transparency and stability often outperform mainstream processors.